Since updating to Illustrator 2020 yesterday I am experiencing the same crash as the original poster, except that the crash happens immediately after showing the splash screen, before seeing the pre-workspace window. old folders and Illustrator will recreate new folders with default settings.Īlso, please do share the crash logs by following these steps: This way all your old settings will be saved in. Go back to library->open application support-> open adobe->rename the Illustrator 24 folder to Illustrator 24 folder.oldĭisclaimer: Please note that resetting preferences will remove all the custom settings and Illustrator will launch with default settings.Go back to library->open caches->rename to.
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